Terms of Service

1. About These Terms

These terms apply when you use porttech.io, contact PortTech LLC (“PortTech”, “we”), or buy a service from us online, including the AI Website Assistant. Website builds and other projects are also governed by the proposal or agreement you sign for that project; if it conflicts with these terms, the signed agreement wins. Our Privacy Policy explains how we handle personal information.

2. Text and Email Communications

By submitting your contact information through our forms, you agree to receive SMS and email communications from PortTech LLC. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to any text message.

3. AI Website Assistant

The AI Website Assistant is a chat assistant for your website that answers visitors' questions from information you approve and sends visitors' contact requests to you. “You” in this section means the business that subscribes.

3.1 Plans and billing

Plans are Essentials ($49/month, up to 1,500 answers) and Professional ($99/month, up to 5,000 answers), billed monthly in advance through Stripe until you cancel. The optional Done-for-you setup is a one-time fee of $149. Prices don't include taxes, which are added where required.

3.2 Monthly answer limits

Each plan includes a number of AI answers per month. If your assistant reaches the limit, it stops answering for the rest of that month and offers your contact options instead. We don't charge overage fees. We may also limit how many messages a single visitor can send, to prevent spam and abuse.

3.3 Setting up your answers

We may read your public website to draft suggested answers. You review, correct, and approve your answers in your PortTech client portal, and we review them before they go live. The assistant only answers from approved information. You are responsible for making sure the information you approve is accurate and kept up to date, including prices, hours, and policies.

3.4 What the assistant is, and isn't

The assistant uses artificial intelligence. Its replies are general information and can contain mistakes, even when based on approved answers. It does not give legal, medical, financial, insurance, or other professional advice, and it is not monitored in real time. It directs visitors who describe an emergency to 911 or the 988 crisis line. Don't use it to make decisions that need a qualified person, to form a client relationship, or to collect sensitive information such as payment card numbers, health records, or government ID numbers.

3.5 Your responsibilities

• Tell your website visitors that the chat is an automated AI assistant, and describe it in your own privacy policy (we provide suggested wording in your client portal).
• Follow the laws and professional rules that apply to your business, including any rules about advertising, client communications, and record keeping.
• Respond to the contact requests the assistant sends you, and keep the email addresses that receive them up to date.
• Install the assistant only on websites you own or are authorized to change.

3.6 Visitor information

When the assistant runs on your website, PortTech processes your visitors' chats and contact requests on your behalf, as your service provider. We use that information only to provide and improve the service for you, and we don't sell it. Contact requests are sent to you and shown in your client portal. Chat transcripts are deleted automatically after 60 days. We use subprocessors to run the service, including Amazon Web Services (hosting), OpenAI (generating replies), and Twilio SendGrid (email), as described in our Privacy Policy.

3.7 Acceptable use

You may not use the assistant for anything unlawful, deceptive, or harmful, to impersonate another business, or to try to extract, overload, or misuse the service. We may pause an assistant that breaks these terms, puts visitors at risk, or is used abusively, and we'll tell you why.

3.8 Cancelling

You can cancel at any time by contacting us or through the billing options in your client portal. Your assistant stays on until the end of the month you've paid for, then stops appearing on your website. If a payment fails, we may pause the assistant until it is paid. Monthly fees already paid are not refunded for partial months.

3.9 Done-for-you setup

If you buy the Done-for-you setup, we draft your answers from your website, review them with you, and install and test the assistant on your site. To install it, you add PortTech as a user on your website platform; we never ask for your password. We install it within 3 business days of getting that access and your approved answers. If your website plan doesn't allow adding custom code, we'll tell you and refund the setup fee. Once the assistant is installed, the setup fee is non-refundable.

3.10 Changes

We may improve or change the assistant over time. We'll give you at least 30 days' notice by email before a price increase applies to your plan, and you can cancel before it takes effect.

4. Disclaimers and Limitation of Liability

Our website and online services are provided “as is” and “as available.” To the extent the law allows, we disclaim implied warranties, including that a service will be uninterrupted or error-free, or that AI-generated replies will be accurate or complete. To the extent the law allows, PortTech is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, and our total liability for any claim about an online service is limited to the amount you paid us for that service in the three months before the claim.

5. Governing Law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules.

6. Changes to These Terms

We may update these terms from time to time. Updates are posted on this page with a new Last Updated date.

7. Contact

For questions about these terms, contact us at jason.portilla@porttech.io.