Privacy Policy

1. Introduction

Welcome to PortTech LLC! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.porttech.io] or interact with us.

2. Information We Collect

• Personal Information: Name, email address, phone number, and any other information you voluntarily submit through our forms.
• Chat Information: Messages you send to the AI assistant on our website, and the name and contact details you give if you ask us to contact you through it. See Section 7.
• Non-Personal Information: Browser type, IP address, and browsing behavior through tools like Google Analytics.

3. How We Use Your Information

We use the information to provide services, communicate with you, analyze usage, and comply with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. Information may be shared with trusted third parties to help operate our website and deliver services securely. These service providers include:

• Amazon Web Services (AWS) – hosting and data storage in the United States
• OpenAI– generates the AI assistant's replies (see Section 7)
• Twilio SendGrid – sends email, such as notifications about contact requests
• Stripe – payment processing (see Section 5)
• Google – analytics, advertising and spam protection (see Sections 6 and 11)

We may also disclose information when required by law or to protect our rights, users, or the public.

5. Payment Processing

We use Stripe for secure payment processing. Stripe collects and processes your payment information. We do not store your full credit card details. For more information about how Stripe handles your data, please review their Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts.

Types of cookies we use include:

• Essential cookies – necessary for site functionality
• Analytics cookies – such as Google Analytics, to understand user behavior
• Marketing cookies – from platforms like Google Ads, used to show relevant ads

We use a cookie consent tool to obtain your permission before setting non-essential cookies. You can adjust your preferences at any time using the banner or your browser settings.

For more information on how Google uses data when you use our site, visit: https://policies.google.com/technologies/partner-sites

7. AI Website Assistant

Our website includes an AI chat assistant, and PortTech provides the same assistant to other businesses for their websites.

On porttech.io. When you use the chat, we collect your messages, the assistant's replies, the time of each message, and your feedback (for example, whether an answer helped). If you ask to be contacted, we also collect your name, your email or phone number, and your message, and we email them to our team. We use this information to answer your questions, follow up on your request, and improve the assistant's answers.

• It's automated. Replies are generated by AI from information we have approved. They are general information only and may contain mistakes; please confirm anything important with us directly.
• AI provider. Your messages are sent to OpenAI to generate replies. Under OpenAI's API terms they are not used to train its models, and we turn off OpenAI's optional storage of them; OpenAI may keep them for a limited time for abuse monitoring, as described in its privacy policy.
• Retention. Chat transcripts are deleted automatically after 60 days. Contact requests are kept so we can follow up, and are deleted on request.
• Abuse prevention. To limit spam, we use your IP address only in a scrambled (keyed hash) form; we do not store your IP address itself, and these records are deleted within two days.
• No tracking cookies. The chat keeps a temporary session in your browser tab while it is open; it does not set advertising or tracking cookies.
• Please don't share sensitive information such as passwords, payment card numbers, health details, or government ID numbers in the chat.

On our clients' websites. When the assistant appears on another business's website, PortTech processes the chat and any contact request on that business's behalf, as its service provider, and sends contact requests to that business. That business's own privacy policy governs how it uses your information. Chat transcripts on client websites follow the same 60-day deletion. To exercise your rights over a client's data, contact that business; we will help them respond.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access or disclosure.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Website Sitemap

Our website uses Next.js with next-sitemap for improved search engine optimization and accessibility. The sitemap is automatically generated and available at https://porttech.io/sitemap.xml. This sitemap helps search engines better understand and index our website content. You can use this sitemap URL in Google Search Console to help Google discover and crawl our pages more effectively.

The sitemap.xml file is automatically generated and updated whenever we make changes to our website's structure. It includes all our public pages and helps search engines understand our website's organization and content hierarchy.

11. Use of Google reCAPTCHA

We use Google reCAPTCHA v3 to protect our forms from abuse and spam. reCAPTCHA analyzes user behavior and may use cookies to determine whether an interaction is legitimate. By using this site and submitting a form, you agree to the processing of your data by Google under their Privacy Policy and Terms of Service.

12. Your Rights

You have the right to access, correct, or delete your personal data, including chat transcripts and contact requests you sent through the AI assistant. To make a request, contact us at jason.portilla@porttech.io.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new Last Updated date.

14. Contact Us