Question 1

What services does PortTech offer?

Accepted Answer

We specialize in web development, domain management, website hosting, and digital marketing services for small businesses.

Question 2

Can PortTech manage my existing domain name?

Accepted Answer

Yes! We can transfer your domain to our managed AWS Route 53 hosting or work with your existing registrar.

Question 3

How long does it take to build a website?

Accepted Answer

Most websites launch within 2 to 8 weeks, depending on the plan and how quickly content and photos come back to us. Your proposal includes the timeline.

Question 4

Do you offer website maintenance?

Accepted Answer

Yes — it's built into every website subscription. Hosting, SSL, security and framework updates, backups, monitoring, support, and included update time come with every plan, starting at $175/month.

Question 5

Is ad spend included?

Accepted Answer

No, ad spend is paid directly to Google or Meta and is never marked up. Our setup and management fees are separate and published on the pricing page.

Question 6

Can I cancel my website subscription or marketing plan?

Accepted Answer

Website subscriptions start with a 24-month initial term and then continue month-to-month; after the initial term you can cancel with 30 days' notice, subject to your service agreement. SEO plans are month-to-month from day one and cancel with 90 days' written notice.

Question 7

How do I get started?

Accepted Answer

It starts with a free 30-minute discovery call. From there you'll get a written proposal with your recommended plan and what it covers, and once you sign, access to your own project portal where you can follow the build, review files, and pay invoices.

Question 8

How do you handle payments?

Accepted Answer

We securely process payments through Stripe. Website subscriptions are billed monthly in advance on the same day each month, with no upfront website-build invoice on standard plans. Custom projects are billed as set out in your proposal.

Question 9

Is the website build included?

Accepted Answer

Yes. Website design and development within your selected plan's scope are included in the monthly subscription: Launch ($175/month, 5–8 pages), Growth ($275/month, 9–14 pages), Premium ($395/month, 15–20 pages).

Question 10

Is there an upfront website build fee?

Accepted Answer

No. Standard PortTech website subscriptions have $0 upfront website-build cost.

Question 11

Why is there a 24-month initial term?

Accepted Answer

PortTech performs the design and development upfront while providing hosting, maintenance, and support through one predictable monthly subscription. The 24-month initial term is what makes a $0-upfront build possible.

Question 12

Does my price drop after 24 months?

Accepted Answer

No. This is an ongoing managed website subscription rather than website financing. After the initial 24-month term, your plan becomes month-to-month at the same rate while PortTech continues hosting, maintaining, securing, supporting, and improving your website.

Question 13

What am I paying for after my website launches?

Accepted Answer

Everything that keeps your website fast, secure, and current: managed cloud hosting, security monitoring and updates, backups, uptime and performance monitoring, software and framework updates, website updates and included development time, support, ongoing optimization.

Question 14

Do I have to sign another 24-month contract?

Accepted Answer

No. After the initial term, your website subscription becomes month-to-month. A new agreement only happens if you choose one, for example for a larger project or redesign.

Question 15

Can I cancel after 24 months?

Accepted Answer

Yes. After the initial 24-month term you can cancel with 30 days' notice, subject to your service agreement.

Question 16

What happens to my website if I cancel?

Accepted Answer

Website transfer and ownership are covered by the provisions in your signed service agreement, so you know exactly what happens before you sign. Your domain name is always registered in your name.

Question 17

Can I upgrade plans?

Accepted Answer

Yes. You can move to a higher plan as your website and business needs grow — for example from Launch to Growth when you add services and pages.

Question 18

What can my included update time be used for?

Accepted Answer

Anything web-related: copy and photo updates, new sections, design tweaks, new landing pages, and small features. Launch includes 30 minutes of website updates per month; Growth includes 1 development/content-update hour per month; Premium includes 2 development/content-update hours per month. Bigger additions are quoted before any work starts.

Question 19

Do you build e-commerce stores and custom platforms?

Accepted Answer

Yes. E-commerce, SaaS, client portals, database-backed apps, multi-location platforms, membership systems, and websites over 20 pages are built on a Custom subscription, starting at $550/month or custom scoped subscription pricing. You'll get a written quote after a free discovery call. Third-party costs like a Shopify plan, apps, and transaction fees are billed to you directly and never marked up.

Question 20

Do you offer a first responder or military discount?

Accepted Answer

Yes. Law enforcement, military, and fire & rescue receive 15% off the website subscription during the initial 24-month term. After that, the subscription returns to the standard published monthly rate.

Question 21

Can I add SEO or marketing later?

Accepted Answer

Yes. SEO plans ($495–$1,295/month) are separate from your website subscription and can be added, moved up or down, or cancelled with 90 days' notice. Marketing plan pricing is locked for 12 months.

Frequently Asked Questions

Frequently asked questions

Pricing and payment questions

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