Service Agreement

This Website Service Agreement ("Agreement") is between PortTech LLC ("PortTech," "we," "us") and the client named on the signed proposal ("Client," "you"). It covers the website subscription in your proposal (Launch $175/month, Growth $275/month, Premium $395/month, or a Custom subscription from $550/month). SEO and advertising plans are separate month-to-month services with their own terms (see Section 6).

For your monthly rate, we design and build the website within your plan's scope, host it on managed cloud infrastructure, keep it secure, updated, monitored, and backed up, provide support, and make website changes using the update time included in your plan (Launch: 30 minutes of website updates per month · Growth: 1 development/content-update hour per month · Premium: 2 development/content-update hours per month). Work beyond your plan's scope is quoted before it starts.

We design and develop your website upfront, with no website-build invoice, while providing hosting, maintenance, and support through one predictable monthly subscription. The 24-month initial term is what makes that possible. Your agreement states when the term and billing begin.

Your subscription — and any SEO plan you add — is billed monthly in advance via Stripe on the same day each month. If a payment fails, we'll notify you and retry; accounts more than 15 days past due may have services paused until the balance is settled. Ad spend, premium third-party subscriptions, and domain registration fees (if registered in your name at your registrar) are billed separately.

When the initial 24 months end, your subscription simply continues month-to-month at the same rate, and PortTech keeps your website hosted, secure, maintained, and evolving. No new long-term commitment is ever created without a new signed agreement. We'll notify you before your initial term ends so nothing is a surprise.

After the initial term, you may cancel your website subscription by giving 30 days' notice (email is fine), subject to your service agreement. SEO and advertising plans are month-to-month from day one and cancel with 90 days' written notice.

What happens if you end the subscription during the initial term, how your website is transferred if you leave, and who owns the custom code and design are all set out in your signed service agreement. We walk through those provisions with you before you sign.

Yours, always: everything you provide or that identifies your business — your logo, branding, photos, copy, product information, customer data, and form submissions. We claim no rights to any of it, during or after this Agreement.

Your domain name is registered in your name — you are the legal registrant and owner, even when we manage it on your behalf through AWS Route 53 or your existing registrar. If you ever leave, we transfer domain management back to you or your new provider promptly and without ransom. We will never hold your domain hostage; that practice is why this section exists.

You can move to a higher plan as your website and business grow. Your subscription is designed to keep your website current, from small ongoing improvements to larger refreshes when appropriate, and long-term subscribers may be eligible for larger design refreshes as their needs evolve. The scope of any refresh is set out in your service agreement.

Websites are built with third-party pieces: open-source libraries and frameworks, stock photography, fonts, and paid services (hosting, email delivery, analytics, plugins). These remain governed by their own licenses and terms. Licenses we purchase under our agency accounts (for example, certain stock assets or tool subscriptions) may not be transferable — where that's the case, we'll identify them and help you obtain your own equivalent licenses. Any paid service in your own name (like your Google Ads account) is always yours.

We'll perform our services with professional skill and care. Neither party is liable for indirect or consequential damages, and our total liability is capped at the fees you paid in the 12 months before a claim. You're responsible for the legality of content you provide. Either party may not assign this Agreement without the other's consent, except to a successor in a sale of the business. This Agreement is governed by the laws of the State of Florida.