Service Agreement

This Website Service Agreement ("Agreement") is between PortTech LLC ("PortTech," "we," "us") and the client named on the signed proposal ("Client," "you"). It covers the Pay Monthly option for the build scoped in your proposal (Basic Website $1,500, Pro Website $3,000, Custom Platform from $7,500, or a custom-quoted scope) together with its paired Platform Care plan (Essential Care $125/month, Pro Care $175/month, Platform Care $225/month). It also governs Platform Care on its own after a one-time build. SEO and advertising plans are month-to-month add-ons under the cancellation terms in Section 6.

For your monthly rate, we design and build the website scoped in your proposal, host it on managed cloud infrastructure, keep it secure and backed up, and provide the monthly development hours included in your Platform Care plan (Essential Care: 1 hour · Pro Care: 2 hours · Platform Care: 2 hours). Development hours can be used for updates, new pages, features, or improvements you request. Unused hours bank up to 3 times your monthly allotment (for example, a 2-hour plan can hold 6 hours), then expire. Hours have no cash value.

The initial term is 24months, starting the day your website launches. Here's the honest reason: we build your complete website upfront with nothing due at signing. The 24-month term spreads that real build cost into equal monthly amounts instead of a large invoice on day one — the same build price you'd pay once (billed 40%/30%/30% at deposit, design approval, and launch). Your base rate is locked for the full term, and Platform Care and SEO pricing are locked for 12 months after it.

Your monthly rate — the build portion plus Platform Care, and any SEO plan you add — is billed monthly in advance via Stripe on the same day each month. If a payment fails, we'll notify you and retry; accounts more than 15 days past due may have services paused until the balance is settled. Ad spend, premium third-party subscriptions, and domain registration fees (if registered in your name at your registrar) are billed separately.

When the initial 24months end, the build portion of your rate stops — it's paid off — and Platform Care (plus any SEO plan you keep) continues month-to-month at the same rate and terms. No new long-term commitment is ever created without a new signed agreement. We'll notify you before your initial term ends so the transition is never a surprise.

After the initial term, you may cancel Platform Care at any time by giving 90days written notice (email is fine). SEO and advertising plans are month-to-month from day one and cancel on the same notice. There is no cancellation fee after the term. Your final month is prorated to your cancellation date, and we'll coordinate the transfer described in Section 9.

If you need to end the Agreement before the 24-month term is complete, you may do so by either:

• Paying off the remaining build balance — the build price minus the build portions already paid — which immediately transfers complete ownership of the website, including custom code, to you as if the term had been completed. Platform Care then continues month-to-month or ends with 90 days notice; or
• Before launch only: cancelling the build, in which case you pay for the milestones reached and receive the work completed for them, with nothing further owed.

We may terminate early only for non-payment or material breach that goes uncured for 90 days after written notice.

Yours, always: everything you provide or that identifies your business — your logo, branding, photos, copy, product information, customer data, and form submissions. We claim no rights to any of it, during or after this Agreement.

Licensed, then yours: the custom code, design, and configuration we create for your site. While the build is being paid monthly you have an exclusive license to it for your business. Once you complete the 24-month term (or buy out early), full ownership of that custom work transfers to you.

Never transferred: our internal tools, reusable frameworks, and open-source components, which remain under their own licenses (see Section 11).

When your term completes and you choose to leave (or simply want a copy), we will hand over the complete website: source code, content, assets, and databases, in a standard portable format, plus reasonable documentation for your next developer or host. One transfer is included at no charge; we'll also assist your new host or developer for up to 30 days with reasonable questions. If you stay month-to-month, everything simply continues as-is.

Your domain name is registered in your name — you are the legal registrant and owner, even when we manage it on your behalf through AWS Route 53 or your existing registrar. If you ever leave, we transfer domain management back to you or your new provider promptly and without ransom. We will never hold your domain hostage; that practice is why this section exists.

Websites are built with third-party pieces: open-source libraries and frameworks, stock photography, fonts, and paid services (hosting, email delivery, analytics, plugins). These remain governed by their own licenses and terms. Licenses we purchase under our agency accounts (for example, certain stock assets or tool subscriptions) may not be transferable — where that's the case, we'll identify them at transfer time and help you obtain your own equivalent licenses. Any paid service in your own name (like your Google Ads account) is always yours.

We'll perform our services with professional skill and care. Neither party is liable for indirect or consequential damages, and our total liability is capped at the fees you paid in the 12 months before a claim. You're responsible for the legality of content you provide. Either party may not assign this Agreement without the other's consent, except to a successor in a sale of the business. This Agreement is governed by the laws of the State of Florida.