Service Agreement

This Website Subscription Service Agreement ("Agreement") is between PortTech LLC ("PortTech," "we," "us") and the client named on the signed order form ("Client," "you"). It covers the website subscription plan you selected — Essential ($149/month), Growth ($249/month), Performance ($349/month) — as shown on our pricing page at the time of signing. E-commerce and custom web application subscriptions run on this same Agreement, with the project's scope, monthly rate, and included hours set out in a signed scope addendum.

For your monthly fee, we design and build your website, host it on managed cloud infrastructure, keep it secure and backed up, and provide the monthly development hours included in your plan (Essential: 1 hour · Growth: 2 hours · Performance: 4 hours). Development hours can be used for updates, new pages, features, or improvements you request. Unused hours roll forward 1 month, then expire. Hours don't accumulate indefinitely and have no cash value.

The initial term is 24months, starting the day your website launches. Here's the honest reason: we build your complete website upfront at no build fee. The 24-month term spreads that real cost into a low monthly rate instead of a large invoice on day one. In exchange, you get a locked-in price for two full years — your rate will not increase during the initial term.

Your plan is billed monthly in advance via Stripe on the same day each month. If a payment fails, we'll notify you and retry; accounts more than 15 days past due may have services paused until the balance is settled. Ad spend, premium third-party subscriptions, and domain registration fees (if registered in your name at your registrar) are billed separately.

When the initial 24months end, this Agreement automatically continues month-to-month at the same rate and terms. No new long-term commitment is ever created without a new signed agreement. We'll notify you before your initial term ends so the transition is never a surprise.

After the initial term, you may cancel at any time by giving 30days written notice (email is fine). There is no cancellation fee after the term. Your final month is prorated to your cancellation date, and we'll coordinate the transfer described in Section 9.

If you need to end the Agreement before the 24-month term is complete, you may do so by either:

• Paying an early-termination fee equal to 50% of the monthly fees remaining in your term, after which we transfer your content and domain to you (custom code ownership requires the buyout below); or
• Buying out the remainder of the term in full, which immediately transfers complete ownership of the website — including custom code — to you, as if the term had been completed.

We may terminate early only for non-payment or material breach that goes uncured for 30 days after written notice.

Yours, always: everything you provide or that identifies your business — your logo, branding, photos, copy, product information, customer data, and form submissions. We claim no rights to any of it, during or after this Agreement.

Licensed, then yours: the custom code, design, and configuration we create for your site. During the subscription you have an exclusive license to it for your business. Once you complete the 24-month term (or buy out early), full ownership of that custom work transfers to you.

Never transferred: our internal tools, reusable frameworks, and open-source components, which remain under their own licenses (see Section 11).

When your term completes and you choose to leave (or simply want a copy), we will hand over the complete website: source code, content, assets, and databases, in a standard portable format, plus reasonable documentation for your next developer or host. One transfer is included at no charge; we'll also assist your new host or developer for up to 30 days with reasonable questions. If you stay month-to-month, everything simply continues as-is.

Your domain name is registered in your name — you are the legal registrant and owner, even when we manage it on your behalf through AWS Route 53 or your existing registrar. If you ever leave, we transfer domain management back to you or your new provider promptly and without ransom. We will never hold your domain hostage; that practice is why this section exists.

Websites are built with third-party pieces: open-source libraries and frameworks, stock photography, fonts, and paid services (hosting, email delivery, analytics, plugins). These remain governed by their own licenses and terms. Licenses we purchase under our agency accounts (for example, certain stock assets or tool subscriptions) may not be transferable — where that's the case, we'll identify them at transfer time and help you obtain your own equivalent licenses. Any paid service in your own name (like your Google Ads account) is always yours.

We'll perform our services with professional skill and care. Neither party is liable for indirect or consequential damages, and our total liability is capped at the fees you paid in the 12 months before a claim. You're responsible for the legality of content you provide. Either party may not assign this Agreement without the other's consent, except to a successor in a sale of the business. This Agreement is governed by the laws of the State of Florida.